Dear valued clients and friends,
Given the recent developments surrounding the spread of COVID-19, the McNamara team wants to assure you that we are taking every step possible to ensure the health and safety of our clients and employees.
We are closely monitoring the situation and are adhering to all CDC protocols and guidelines as well as state mandates.
We are currently offering no-contact delivery. We will call recipients to arrange the delivery to be left in a protected location for the recipient to pick up.
It is our top priority to keep the entire community safe, and we will address the situation as it evolves. We thank you for your business and look forward to continuing to serve our community.
Yes, we are still making sympathy deliveries. Until we hear differently from local funeral homes and churches, we will continue to make these deliveries.
Please provide as much information as you have regarding the visitation or service in the Special Delivery Instructions field when you place your order online. We will also attempt to call the funeral home or church to verify these details. If you find that the details of an order already placed have changed, please notify us as soon as possible so we can make the changes on our end and get your gift delivered.
We understand that many decisions are out of our control when the government mandates closures and cancelations. However, with the recent restrictions, we feel that customers should be able to make decisions regarding major events in a timely fashion with the knowledge of current recommendations.
Because we have to order most of our product a minimum of three (3) weeks in advance in order to have them harvested, packed and shipped we will have the following cancelation policy/costs.
If an event is canceled three (3) calendar weeks or more prior to the event there will be no cancelation fee. If the event is re-booked we will maintain the pricing and carry any deposits and payment forward to the rescheduled date.
If an event is canceled less than three (3) weeks from the event date and more than 10 days from the event date there will be a 40% cancellation or rescheduling charge for the event as materials have already been ordered and cannot be canceled by us from our suppliers.
If the event is canceled or rescheduled less than 10 days but more than 3 days prior to the event date the cancellation fee will be 60%.
If the event is canceled or postponed within 3 days of the event date the cost will be 100% less any delivery fees unless the event was actually delivered in which all charges will be the responsibility of the customer.
We regret any issues this may cause but there are real costs involved with committing to product for any event.
Toomie Farris, AAF, AIFD